Brooke Hall, London

Applicable to international visa applicants only. If a visa application is refused before the tenancy starts, the tenancy may be cancelled without penalty. The student must submit: Official UK Visas & Immigration visa refusal notification. Cancellation request by email. The documents must be submitted within 3 calendar days of receiving the visa refusal. Academic year-specific deadlines: Documents must be received before 20th September for academic year bookings. The security deposit will be refunded if all conditions are met. If the required documents are not submitted before the applicable deadline and the tenancy has started: The student remains liable for rent until a suitable replacement tenant is found. If the tenancy has started and the student has not collected the keys: The student remains liable for rent until a suitable replacement tenant is found. If the visa is revoked after key collection: The property must be notified within 48 hours. Official UK Visas & Immigration documentation and a university release letter are required. The student cannot remain in the accommodation.

Applicable to prospective first-year undergraduate and first-year postgraduate students. Students may cancel if: Their university withdraws their place because they did not achieve the required grades. A prospective first-year undergraduate chooses a different university after exceeding expected grades. Required documents include: University rejection letter; or UCAS status screenshot confirming unsuccessful results; or UCAS Adjustment acceptance confirmation. Documents must be submitted within 3 calendar days of results being published and no later than 28th August, whichever is sooner. A cancellation request must be submitted by email. The booking will be cancelled without penalty and the full deposit refunded within 30 days, subject to verification. If the required documents are not submitted within 3 days: The student must provide 4 weeks' notice. The student remains liable for rent during the notice period.

Students may terminate the tenancy if: Their place at the university is withdrawn. Their student status is withdrawn or suspended. Supporting evidence from the university is required. A minimum of 4 weeks' notice must be provided where applicable. The tenancy may also be terminated if the student has been absent from their course for more than 60 days due to illness and has agreed with the university to suspend their studies. Medical evidence may be required.

Early termination is only permitted in limited circumstances. Outside the Cooling Off Period, the tenant remains liable for rent until: A suitable replacement tenant is found; or Any applicable legal notice period ends; or Another qualifying cancellation condition applies. Students who move out early cannot reclaim their deposit before the tenancy end date. The tenancy cannot generally be cancelled after moving in unless: Student status is suspended or withdrawn. Other approved exceptional circumstances apply.

The tenant is responsible for finding a suitable replacement tenant. The property is not obliged to find a replacement tenant. Any proposed replacement tenant must be approved by the landlord. The original tenant remains liable until: The replacement tenant has moved in; and The replacement tenant's 7-day Cooling Off Period has expired. If the replacement tenant cancels during their Cooling Off Period, the original tenant remains liable until another replacement tenant is found. The room must remain clean, suitable for reletting and available for viewings. Once a replacement tenant is accepted: The security deposit is refunded, less any applicable charges. A £50 variation of contract fee is deducted. No £50 variation fee applies where the tenancy ends after an applicable legal notice period. £20 is deducted from deposit refunds made to non-UK bank accounts to cover international bank charges. Room keys must be returned within 5 working days after release from the tenancy.

A tenancy may be terminated if studies are suspended due to illness for more than 60 days with university approval. Supporting university documentation and medical evidence (where applicable) are required.

Requests may be submitted to the Special Conditions Panel. Supporting evidence such as medical documentation or information from the educational institution must be provided. The Panel reviews each request individually. A decision is normally provided within 10 working days, although landlord approval may extend this timeframe. The Panel's decision is final.

If no room can be offered after an application, the applicant is normally notified within 2 working days and no payment is due.

If you are unable to travel due to government-imposed travel restrictions, please contact the booking partner team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.