Eleanor Rosa House, University of London, London

No Visa No Pay policy is available.

No Place No Pay policy is available.

Students cannot normally end the agreement before the end of the Period of Occupancy. Early termination may be considered where unforeseen personal, medical or familial circumstances outside the student's control prevent them from continuing to live in the accommodation. Students must consider alternative options before requesting early termination, such as a room move, finding a replacement tenant or seeking additional welfare support. An Early Termination Request must include supporting evidence in English dated within the last 28 days. Requests without supporting evidence will not be considered. If approved, a contract end date will be provided, and liability for fees will cease at the end of the contract end date or when the room is returned with vacant possession.

The student is responsible for finding and nominating a potential replacement. The replacement must fulfil the Student Condition and be approved. The student remains liable for accommodation fees until the replacement takes up occupation, pays the deposit and accepts the applicable terms and conditions. A charge of up to £30 may apply for reasonable costs associated with the early termination.

Students could cancel the licence agreement by giving written notice by 18 August 2026. If notice was given by this date, the agreement would be cancelled and any deposit paid would be refunded. If notice was not given by this date, the agreement would become binding and the student would remain responsible for accommodation fees for the entire Period of Occupancy, even if they did not move in.

Early termination may be considered for unforeseen personal, medical or familial circumstances outside the student's control that prevent them from continuing to live in the accommodation. Supporting evidence must be provided, such as relevant medical, hospital, mental health or university counselling documentation.

If you are unable to travel due to government-imposed travel restrictions, please contact the booking partner team with the relevant supporting documentation. We will facilitate the request to review your circumstances and explore the possibility of cancellation/contract amendment. Requests are considered individually, and any outcome will depend on the property's review and applicable booking terms.

If your course has been cancelled by your university, please reach out to the booking partner team with the relevant supporting documentation. We will liaise with the property team to review your request on a case-by-case basis for cancellation. The resolution will be subject to the property's assessment and the terms of your booking.

If you have deferred your studies, please contact the booking partner team and share your updated university documentation. We will notify the property team to review your request for cancellation/contract amendment. Requests are assessed individually, and the final outcome will be subject to the property's review and booking terms.